For the payment made before 12pm, we will process it on the same day. For payment made after 12pm, we will process it on the next working day.
We will use GDEX, Skynet, TA-Q-Bin or Poslaju to ship the order, depends on size and desination.
Our logistic staff will pack customer's order securely before ship out.
Depending on the applied Return policy, you may return your item to us within 5 calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
Requirements for a valid return:
1. Proof of purchase (order number, buying invoice, etc.)
2. Return reason has to be valid and returns acceptance conditions met (check out below)
You may want to return your item due to any of the following reasons:
3. Wrong item delivered
4. Missing parts / Items
Replacement/ Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 2 business days.